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Frequently Asked Questions, your go-to resource for any queries you might have about our dermatology products. We understand that choosing the right skincare can be overwhelming, and we're here to help you make informed decisions.
Our aim is to provide clear, concise, and comprehensive answers to ensure your shopping experience is smooth and satisfying. Should you have any additional questions, our dedicated customer service team is always ready to assist you.
Our products are formulated by dermatologists and backed by rigorous scientific research. We use clinically proven ingredients and follow strict quality control standards to ensure safety and efficacy. Each product is designed to address specific skin concerns, providing targeted and effective solutions.
Yes, our products are developed to cater to various skin types, including sensitive, oily, dry, and combination skin. Each product page provides detailed information on suitability for different skin types. If you have specific concerns, our customer service team is available to help you choose the right product for your skin.
No, we are committed to cruelty-free practices. None of our products are tested on animals. We believe in ethical beauty and ensure that our testing methods are humane and environmentally responsible.
The time frame for seeing results can vary depending on the product and individual skin conditions. Generally, you may start noticing improvements within 2 to 4 weeks of consistent use. For best results, follow the usage instructions provided with each product.
We take great care in packaging and shipping your order. However, if your item arrives damaged, we’re here to make it right.
To request a replacement for a damaged product:
1) Notify us within 7 days of receiving your order.
2) Email us at [email protected] with the following information:
- Your order number, a clear photo of the damaged item, and a description of the damage.
Once approved, we will issue a replacement for the damaged item at no additional cost.
Please note we do not offer refunds or returns for reasons other than damage incurred during shipping.
Exclusions:
1) Damage reported more than 7 days after delivery.
2) Items damaged due to misuse or improper storage.
3)Products purchased from third-party retailers.
Thank you for your understanding and support!
CONTACT US
(623) 777-2022
141 East Palm Lane
2nd Floor, Suite 205
Phoenix, Arizona 85004
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Touch Advanced Aesthetics.
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